Bulk bill rates are the REBATES paid by Medicare TO the patient to see their doctor. Bulk billing means that the practice has accepted to be paid directly by Medicare, on behalf of the patient. Medicare only pays the REBATE amount as set by Medicare and NOT THE FULL fees. The remaining amount is the GAP to be paid by the patient to the practice. Unfortunately Medicare has not kept up with the inflation which has led to increase in the Gap fees. Note that some consultations such as occupational and Workcover consultations are NOT COVERED AT ALL by Medicare and will need to be paid FULLY by the patient at the time of consultation.

The Doctors Mackay bulk bills all children under 15 years and elderly patients 75 years and above for standard consultations . We also bulk bill Chronic disease care plans, Diabetes care plans and over 75 years Health Assessments.

There will be NO bulk billing on weekends, public holidays and after hour visits.

We are not able to bulk bill EVERYTHING as Medicare rebates are well below the recommended rates (WELL under 50% of recommended rate) and is not enough to run the practice as a small business. Your Gap covers the staff salary, rents, insurance and various services needed to keep the business open.

We value your time and our doctors’ time who would spend as much time as needed to provide an EXCELLENT and HIGH QUALITY care to you.

We do offer same day appointments for urgent conditions and children.

We also offer Telehealth and video appointments if you are remote and cannot always visit the practice.